What does shoretel do

With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

Centralized or distributed — ShoreTel customers can leverage the deployment model that best suits their specific IT environment. Not only will it be seamless, but there is also no penalty for it. What could be simpler than that? ShoreTel also offers various choices to allow the user to customize their systems however they want. For example, their ShoreTel Connect solution will give you the freedom to choose if, when, and how you migrate to the cloud.

You will also be able to decide whether you want to deploy onsite, via the cloud, or a hybrid of the two. You have the freedom to select whether you want standard UC solutions, solutions that can be customized with advanced features, or an open platform with the APIs. The choice is yours! As we mentioned before, we work with ShoreTel because their management of your communication tools is top notch. They are always on top of the latest communication upgrades and any maintenance issues you may need for no capital costs.

This is why we pair with ShoreTel. Many of our customers will consolidate the bulk of their dial tone at the data center or main office, and connect the remote Voice Switches to minimal analog phone lines. These lines are reserved for calling and local survivability. If IP connectivity becomes unavailable, that main number will be manually forwarded to the analog line s for inbound calls. This design is especially inexpensive and popular with smaller branch offices like credit unions or clinics.

These Distributed Voice Servers can be located anywhere on the network and provide production voicemail, ShoreTel Client including softphone , Workgroup, auto-attendant, and other Unified Communications services. Not only does this provide additional local survivability for remote sites, should a DVS fail, other DVSs and the HQ server can take over those functions.

It is fairly common nowadays to have the ability to give an agent three or more web chats simultaneously, along with three or more emails. This is a huge benefit for two reasons: 1. This is a great way to put those multitaskers to work in ways that suit their personality and general thought methodologies and, 2.

Sure, we all want every agent to be proficient at all tasks, but the reality is that successful teams are about recognizing human nature and matching aptitude to the appropriate task.

Having a multi-channel platform gives you a bit more freedom to improve agent retention and tenure by matching skills to individuals that can outperform as a multitasker. Now, increasingly more SIP providers can load balance inbound and outbound calls over both SIP trunks — the latter being ideal. A company can add enough trunk resources to meet the day-to-day production requirements of the business. But, if one were to fail, the other SIP trunk would continue to route inbound and outbound calls.